Privacy Policy (Including Cookies Policy)

Please read this Privacy Policy carefully.

This policy explains how we collect, use and protect your personal data. If you are not sure about anything, please email us at ed@smokestackguitars.co.uk and we will respond within 3 working days.

Application

1. This Privacy Policy applies to the processing of personal data by you (the Customer or you). We are Smokestack Guitars Limited, a company registered in England and Wales under number 15801968 whose registered office is at 25 ROSEBERRY ROAD, BILLINGHAM, TS23 2SD with email address ed@smokestackguitars.co.uk (the Data Controller or us or we).

2. This policy applies when you use our website or purchase Goods from us.

Interpretation

3. Data Protection Laws means any applicable law relating to the processing of Personal Data including, but not limited to, the UK GDPR and the Data Protection Act 2018;

4. Personal Data means any information relating to an identified or identifiable individual;

5. Processing has the meaning given under the UK GDPR;

6. UK GDPR means the United Kingdom General Data Protection Regulation.

Personal Data We Collect

7. We may collect the following Personal Data:

a. identity data (such as your name);
b. contact data (such as your email address and telephone number);
c. transaction data (such as details about payments and purchases);
d. technical data (such as IP address, browser type and device information);
e. usage data (such as how you use our website).

How We Collect Personal Data

8. We collect Personal Data:

a. directly from you when you contact us or place an Order;
b. through our website forms;
c. automatically through cookies and similar technologies;
d. via third-party service providers used to operate our website.

How We Use Personal Data

9. We process Personal Data for the following purposes:

a. to supply Goods to you;
b. to communicate with you regarding Orders or enquiries;
c. to improve our website and services;
d. to comply with legal obligations;
e. to protect our business from fraud or misuse.

Legal Basis for Processing

10. We process Personal Data under the following lawful bases:

a. contract (to fulfil Orders);
b. legal obligation;
c. legitimate interests (to operate and improve our business);
d. consent (where required, including for non-essential cookies).

Cookies Policy

11. Our website is built using Wix, which uses cookies and similar technologies to ensure the proper functioning of the website.

12. A cookie is a small text file placed on your device when you visit a website.

Types of Cookies We Use

13. We use the following categories of cookies:

a. Strictly Necessary Cookies – required for the operation of the website, including security, fraud prevention and session management;

b. Performance and Analytics Cookies – used to understand how visitors interact with the website and to improve functionality;

c. Functional Cookies – used to remember your preferences and enhance your experience;

d. Marketing Cookies – used to deliver relevant advertising (only used if applicable).

Wix Cookies

14. Cookies used by Wix may include:

a. XSRF-TOKEN (security);
b. hs (security);
c. svSession (session identification);
d. SSR-caching (performance);
e. _wixCIDX and _wix_browser_sess (system monitoring and session tracking).

15. These cookies are essential for the operation of the website and do not require consent where they are strictly necessary.

Consent to Cookies

16. Non-essential cookies will only be used with your consent via our cookie banner.

17. You may withdraw or modify your consent at any time via the cookie settings on our website.

Managing Cookies

18. You can control and manage cookies through your browser settings.

19. Disabling cookies may affect the functionality of the website.

More Information

20. Further information about cookies can be found at:
https://support.wix.com/en/article/cookies-and-your-wix-site

Sharing Personal Data

21. We may share your Personal Data with:

a. Wix as our website hosting provider;
b. payment providers (such as PayPal or card processors);
c. delivery providers (such as Parcelforce);
d. professional advisers where necessary;
e. legal or regulatory authorities where required.

22. Some Personal Data may be transferred outside the UK. Where this occurs, appropriate safeguards will be applied in accordance with Data Protection Laws.

Data Retention

23. We will retain your Personal Data only for as long as necessary for the purposes for which it was collected, including legal, accounting or reporting requirements.

Your Rights

24. Under Data Protection Laws, you have the right to:

a. request access to your Personal Data;
b. request correction of inaccurate Personal Data;
c. request erasure of your Personal Data;
d. request restriction of Processing;
e. request transfer of your Personal Data;
f. object to Processing.

25. You also have the right to lodge a complaint with the Information Commissioner's Office.

Data Security

26. We implement appropriate technical and organisational measures to protect Personal Data from unauthorised access, loss or misuse.

27. However, transmission of information over the internet is not completely secure and we cannot guarantee absolute security.

Third-Party Links

28. Our website may contain links to other websites. We are not responsible for the privacy practices of such websites.

Changes to This Policy

29. We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact

30. For any enquiries or complaints regarding this Privacy Policy or your Personal Data, you can email: ed@smokestackguitars.co.uk